Return & Exchange Policy

You have 7 days from the date of order delivery to initiate a return or exchange request. Requests made after 7 days will unfortunately not be eligible for processing.

To be eligible for a full refund or exchange:

• Warehouse condition

  The eyewear must be returned in the exact same condition as sent from our warehouse—completely unused, unworn, and scratch-free.

• Complete packaging

  All original packaging—including the protective hard case, microfiber cleaning cloth, tags, and box—must be included.

• All product types

  Covers our full range, including optical frames, sunglasses, and custom-fitted / prescription lenses, under our perfection guarantee.

To start a return or exchange, contact our customer support team directly via Instagram or Facebook Direct Message (DM) and provide the following:

1. 1Proof of Order / Order ID
2. 2Unboxing Video (mandatory: must clearly show the package opening and any defects or issues)
3. 3Photos of the product and its original packaging
4. 4Bank Account Details (Account Title, Bank Name, and Account Number / IBAN) for your refund transfer

Note: Our team will review your proof of order and unboxing video before approving the return.

• Refund method

  Approved refunds are processed via Bank Transfer only once the customer shows proof of receiving / return.

• Processing time

  Once your returned item is received back at our warehouse and inspected, your refund will be transferred directly to your provided bank account within 3 to 5 business days.

For any questions regarding your order or return status, reach out to us on our official social channels: